Terms & Conditions

We are thrilled to welcome you to the official e-commerce platform of Opalucci (referred to as the “Website” or “Online Store”). This online boutique is a premium service offered by Opalucci, designed to bring our exceptional jewelry collections directly to you with elegance and ease.
At Opalucci, we are dedicated to timeless sophistication and unparalleled craftsmanship. Each piece in our collection is meticulously designed and crafted using the finest materials, from precious gemstones to lustrous silver. Whether you seek a statement piece for a special occasion or an everyday treasure, our jewelry embodies elegance, quality, and enduring beauty.

1. Terms of use

a. Eligibility

1.a.1 The website services are available only to individuals who can legally represent themselves under the laws of the Kingdom of Saudi Arabia.
1.a.2 Individuals who cannot legally enter into contracts (as per local regulations) are not permitted to use the website’s services.

b. Minors (Under 18 Years Old)

1.b.1 Minors may use the website only under the supervision of a parent or legal guardian.
1.b.2 The parent/guardian must agree to these Terms of Use and assumes full responsibility for the minor’s activity on the site.

c. International Users

1.c.1 If accessing the website from outside Kingdom of Saudi Arabia, the user is solely responsible for complying with their local laws.
1.c.2 Opalucci does not guarantee that its services are available or lawful in all jurisdictions

d. Validity of Terms

1.d.1 These Terms & Conditions override all prior agreements, whether verbal, written, or implied, unless a separate written agreement exists for a specific product/service.

e. Acceptance of Terms

1.e.1 By using this website, you acknowledge and agree to abide by these Terms & Conditions.
1.e.2 Failure to comply may result in restricted access or legal action.

2. Shopping Bag Policy

a. Order Limitations

2.a.1 We reserve the right to limit the quantity of items purchased:

Per Person
Per Family.
Per order in the Shopping Bag.

b. Restriction Criteria

2.b.1 Limitations may apply to orders placed through:

The same user account.
The same credit/debit card.
The same shipping address.
The same billing address.

c. Company Discretion

2.c.1 Opalucci may enforce these restrictions at its sole discretion to prevent misuse and ensure fair access for all customers.

3. Product, Stock & Pricing Information

a. Accuracy of Product Details

3.a.1 We strive to provide accurate and up-to-date information regarding:

Product availability.
Pricing.
Specifications & descriptions.
Images & illustrations

3.a.2 Despite our efforts, occasional errors or typos may occur.

b. Color Representation

3.b.1 We take utmost care in displaying product colors accurately.
3.b.2 However, actual colors may vary slightly due to differences in:

Screen settings.
Monitor calibration.
Device display technology.

3.b.3 We cannot guarantee exact color matching due to these variables.

d. Product Availability & Pricing

3.d.1 In rare cases, incorrect pricing or product details may appear due to:

System errors.
Data entry mistakes.

3.d.2 If an error is identified before order confirmation, we reserve the right to:

Contact the customer to resolve the discrepancy.
Cancel the order without referring to the customer and return the full amount to the customer. For more details, refer to our [Return and Exchange Policy].

3.d.3 If the order is already processed, we will honor the corrected price and inform the customer. For more details, refer to our [Return and Exchange Policy].

e. Final Pricing Confirmation

3.e.1 The total cost of the customer order is only confirmed upon:

Order submission.
Invoice generation.

3.e.2 Prices displayed during browsing are estimates only.

f. Stock Availability

3.f.1 All orders are subject to stock availability.
3.f.2 If an item becomes unavailable after ordering, we will cancel the order without referring to the customer and return the full amount to the customer. For more details, refer to our [Return and Exchange Policy].

4. Shipping, Delivery & Receiving Terms

a. Address Requirements

4.a.1 Provide a complete address including:

Recipient’s full name and phone number.
City.
Street name.
Building, villa, or apartment number.
ZIP code.

4.a.2 The customer is fully responsible for providing an accurate and complete shipping address. Any delivery failures due to incorrect or insufficient address details will result in additional charges for re-shipping.

b. Order Confirmation

4.b.1 The customer must verify all product specifications before placing an order. No claims or returns will be accepted for errors due to incorrect selection. For more details, refer to our [Return and Exchange Policy].

4.b.2 Agree to terms under:

Product, Stock & Pricing Information [Article 3].
Shopping Bag Policy [Article 2].

c. Home Delivery Service

4.c.1 Door-to-Door service available in most areas of Kingdom of Saudi Arabia.
4.c.2 Some locations excluded due to delivery company limitations or local laws.
4.c.3 The customer bears full responsibility for payment, and no returns or refunds will be granted—regardless of who initiated the transaction (e.g., a minor using a parent’s payment method). By placing an order, the customer unconditionally agrees to these terms.

d. Shipping Fees

5.d.1 Calculated based on:

Chosen shipping plan.
Weight, size, or dimensions of the product.

5.d.2 Additional fees apply if delivery fails due to:

Wrong address. [Article 4, Section 4.a.2].
Incorrect recipient name. [Article 4, Section 4.a.2].

e. Delivery Time

5.e.1 Processing time: 2-3 working days.
5.e.2 Transit time (shipping):Up to 7 working days.
5.e.3 Opalucci is not responsible for carrier-related delays but will notify customers of significant disruptions.
5.e.4 If delivery exceeds 15 days from the estimated date without prior notification, the customer is entitled to a full refund (request must be submitted within 7 days of the delay). For more details, refer to our [Return and Exchange Policy].

5. Payment Terms

a. Online Purchases

5.a.1 Products/services can be purchased online through our website.
5.a.2 All transactions are in Saudi Arabia Riyal (SAR). International cards may incur currency conversion fees charged by your bank.

b. Accepted Payment Methods

5.b.1 We accept:

Cards: Visa, Mastercard and Mada.
Digital Wallets: Apple Pay and Mada Pay.
Installments: Tabby and Tamara.

5.b.2 The customer is solely responsible for all bank fees, currency conversion charges, and international transaction fees imposed by their payment provider. These additional costs are not included in the order total and will not be refunded.For more details, refer to our [Return and Exchange Policy].

6. Returns, Exchanges & Cancelation

For all return, exchange, or cancelation requests, please refer to our [Return and Exchange Policy].

7. Warranty, Maintenance & Repair Policy

7.1 All products purchased from us are covered by a lifetime factory warranty against manufacturing defects. For more details, refer to our [Return and Exchange Policy].
7.2 Every product undergoes rigorous quality inspection before shipment. If you identify any defects within 24 hours of delivery, immediately notify us at support@opalucci.com by providing:

Order number.
Clear photos/video of defect.
Detailed description of issue.

For more details, refer to our [Return and Exchange Policy].
7.3 The lifetime warranty does not cover:

Damage caused by misuse, accidents, or unauthorized repairs.
Normal wear and tear (e.g., scratches, fading).
Products altered or serviced by non-authorized personnel.

For more details, refer to our [Return and Exchange Policy].

8. Amendment

Opalucci exclusively reserves the irrevocable right to modify, amend, or replace these Terms at its sole discretion without notice or liability. All changes apply immediately upon publication. Users bear sole responsibility for reviewing the current Terms regularly. Continued use of any services constitutes unconditional acceptance of all modifications, regardless of actual notice. No refunds, claims, or remedies shall be granted for changes to these Terms.

9. Acknowledgment and Governing Law

By accepting this Agreement, you irrevocably acknowledge its binding validity, enforceability, and your unconditional compliance with all provisions. This Agreement shall be strictly governed by and construed in accordance with the e-commerce regulations of the Kingdom of Saudi Arabia. Any matters not expressly addressed herein shall be exclusively resolved under applicable Saudi laws and regulations, without exception.