Return and Exchange Policy

Every product is guaranteed to meet its description in quality and performance. Should anything fall short of your expectations, we offer seamless returns-because your satisfaction isn’t just a goal, it’s our standard. 

1. General Conditions Applicable to Returns: 

1.1 Products are accepted for return in the Kindom of Saudi Arabia within 1 day of receiving the jewelry, provided that the product is in its new and unworn state, in perfect condition, with all protective materials in place and tags and stickers attached to it (if applicable), as well as with the original packaging, including all accessories and documents, and accompanied by the appropriate sales slip. 

1.2 Opalucci maintains the right to deny a return if the product has been used, changed, or damaged in any way, or if it is missing any of the original components that were discussed in section 1.1. 

1.3 Returns are not accepted on products sold during any promotion that includes discounts or sale. 

1.4 If the request to return the goods is granted, the customer will be issued a refund for the same amount that originally paid for the item, less any fees associated with shipping or delivery. 

1.5 The refund will be provided using the same payment method that was used for the initial purchase, and it may take up to 21 days for the returned amount to be deposited back to the customer bank account. For any inquiries regarding the return process, please contact our support team. 

2. General Conditions Applicable to Exchanges: 

2.1 Products are accepted for exchange in the Kindom of Saudi Arabia within 1 day of receiving the jewelry, provided that the product is in its new and unworn state, in perfect condition, with all protective materials in place and tags and stickers attached to it (if applicable), as well as with the original packaging, including all accessories and documents, and accompanied by the appropriate sales slip. 

2.2 Opalucci maintains the right to deny an exchange if the product has been used, changed, or damaged in any way, or if it is missing any of the original components that were described in section 2.1. 

2.3 If the product you exchanged for another has a greater value than the one you first purchased, the difference in price between the two must be paid by the customer. 

2.4 If the product you exchanged for another one has a lesser value than the one you originally purchased, Opalucci Jewlery will either offer a voucher card in the amount of the difference in price or reimburse the customer the difference in price. This does not include any fees for shipping or delivery. 

2.5 The refund or exchange will be issued depending on whether the product that was requested is currently in stock or not. If the product the customer has ordered is not in stock, the customer will be given the option to choose another product or get a refund-for the same amount that originally paid for the item, less any fees associated with shipping or delivery. 

3. Exceptions 

3.1 Products that have been customized or personalized in any way cannot be returned or exchanged under any circumstances, unless it is determined that they are faulty. 

3.2 Return and exchange policies for products might be varied depending on whether they were acquired during a special promotion, clearance sale, or at a reduced price. This information should be given to the customer at the time of purchase. 

3.3 Any product that has penetrated the skin, such as nose, navel or earrings, cannot be exchanged or returned. 

4. Cancelation: 

4.1 In case the order is cancelled by the customer before shipping, all costs will be deducted the payment method fees (Tabby, Tamara, Spoti – Mada – Visa – Apple Pay …etc) of “Maximum 2.5% of the order value + 1 Saudi Riyal” on this amount, and the amount will be returned within 21 working days. 

4.2 In the event of an error in the pricing of the product, Opalucci maintains the right to cancel the order without referring to the customer and return the full amount to the customer. 

4.3 If the product is not available in stock, Opalucci maintains the right to cancel the order without referring to the customer and return the full amount to the customer. 

5. Procedure 

5.1. In case of wanting to return or exchange, please contact our customer service team by email support@opalucci.com, then provide the specifics of the purchase as well as the reason for the return or exchange request. 

5.2 A member of our customer support staff will walk you through the process of returning or exchanging an item. 

5.3 The customer will be responsible for paying the cost of shipping or delivery to Opalucci for any goods that is being returned or exchanged, unless the product is determined to be faulty in any way. 

5.4 Opalucci is not responsible for any loss or damage that may arise because of the goods being sent back to them for an exchange or refund. 

Please be noted that this return and exchange policy may be subject to revision at any time based on the change of the company or the regulator.